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Terms and Conditions

Welcome to our website. These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the (“website” or “service”) and any related products and services (collectively “services”) provided by Alpha Animal Physiotherapy Ltd. This Agreement is a legally binding contract between you, the customer (“client”, “user”, “you” or “your”) and Alpha Animal Physiotherapy Ltd. (“us”, “we” or “our”), even though it is electronic and not physically signed by you. By accessing and using this website and our services, you acknowledge you have read, understood and agree to these terms and conditions in full. 

Veterinary Referrals and Owner Consent

Prior to a visit from us, you must identify whether your animal is receiving physiotherapy for maintenance purposes (i.e. is healthy to your knowledge, with no ongoing or underlying health conditions, and your animal has been seen by their registered veterinary practice within the last 12 months). If this is the case an “Owner Consent Form” must be completed in full prior to any visit taking place. 

If your animal does have a health condition, a recent injury or is not otherwise fit and healthy, a referral from your registered veterinary practice will be required prior to any visit taking place. This ensures that your Veterinary Surgeon has seen this animal and knows its current health status. The “Veterinary Referral Form” must be completed in full by your registered veterinary practice prior to any visit taking place. This is a requirement under The Veterinary Surgeons (Exemptions) Order 2015, should this not be completed and returned prior to an appointment, the appointment will be cancelled, and you will need to reschedule. 

Please see "Referral" page for more information and to access these forms.

Payment and Travel Expenses

All fees for services provided by us are payable upon the day of treatment unless otherwise approved by Rhiannon Kelsall (“Director”). Fees will be shown on a detailed invoice provided after a treatment session. Milage is charged at 45 pence per mile calculated from the business address. If more than one animal is being seen at the same address on the same day, this milage charge can be split between the animals' owners. 

Payment can be made via cash (with a receipt provided for your records) or BACS (see invoice for details). Any queries regarding your account should be raised within 14 days of the date of invoicing. We reserve the right to charge 2% interest per month on any account not paid within 21 days of the date of invoice. Any unpaid accounts may be pursued in any manner we deem appropriate; any cost incurred by us in recovering unpaid accounts will be passed to the respective client. 

Cancellation Policy

Whilst it is understandable that on occasions extenuating circumstances may arise forcing you to cancel your appointment, in other occasions a minimum of 24 hours’ notice is required for any cancellations, if this is not met, we reserve the right to charge 50% of the appointment cost. 


We aim to deliver our customers a 5-star service in all areas of our business. However, if you feel you are not happy with any part of the service you have been provided with, we ask that you first discuss these issues with the Director of Alpha Animal Physiotherapy Ltd.

Indemnification and Liability

You agree to indemnify and hold Alpha Animal Physiotherapy Ltd., all affiliates, the director or consultants harmless from and against any liabilities, losses, damages or costs (including attorneys’ fees), incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of use of our website or services. All relevant parties of Alpha Animal Physiotherapy Ltd. hold professional liability insurance, therefore limitations and exclusions of liability shall not apply to any liability for death or personal injury caused due to our negligence or any other liabilities that cannot be lawfully excluded. 

Terms of Use 

Any material or content on this website or any social media platform attributed to Alpha Animal Physiotherapy Ltd. is for general information and guidance only. The content included should not be relied upon for making any veterinary or legal decisions. Whilst we make every attempt to ensure the information is correct and up to date, we make no guarantees or warranties, express or implied, about the accuracy, suitability and reliability of the information or services provided. Reliance upon the material provided is at the users own risk. 

Intellectual Property Rights 

This agreement does not transfer to you any intellectual property owned by Alpha Animal Physiotherapy Ltd. or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with us. All trademarks, service marks, graphics and logos used in connection with the website, services or social media associated with us, are trademarks or registered trademarks of Alpha Animal Physiotherapy Ltd., its licensors or other affiliates. Other trademarks, service marks, graphics or logos used in connection with the website, services or social media associated with us may be the trademarks of other third parties. Your use of our website, services or social media grants you no right or license to reproduce or otherwise use any of our or third-party trademarks. Unauthorised use of the website may give rise to claim for damages and/or be a criminal offence.

Links to other resources

Across our website, social media pages and other platforms linked to this business, we may on occasion share or post links to external resources. We are not directly or indirectly, affiliated with, implying approval, sponsorship or endorsement of any linked resource unless specifically stated herein. We do not assume any responsibility for or liability for the actions, products, services and content of any third parties. Your linking to any off-site resources is done so at your own risk. 

Dispute Resolution

The formation, interpretation and performance of this Agreement and any disputes that may arise out of this Agreement shall be governed by the substantive and procedural laws of the United Kingdom. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in the United Kingdom and you therefore submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or in relation to this Agreement.

Changes and Amendments

We reserve the right to edit this Agreement or the terms related to the Website and Service provided by Alpha Animal Physiotherapy Ltd. at our discretion. When we do so we will update the date at the bottom of this page. Any updated version will be effective immediately unless otherwise specified. Your continued use of the website services after the effective date of the revised Agreement will constitute your consent to those changes.

Acceptance of Terms and Conditions

You acknowledge you have read this Agreement and accept all of the outlined Terms and Conditions alongside the 'Data Use and Privacy Policy'. By accessing this website and using the services, you agree to be bound by this Agreement and fully understand how we use and process your data.

Contacting Us

If you have any questions or queries regarding this Agreement, do not hesitate to contact us:


Phone: 07549569287

This page was last updated 31/05/2024

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